Healing Steps Counseling Services

Yes, we understand that not every therapist and client will be a good fit. Our goal is for you to be as comfortable as possible and find the connection that will get you where you want to be. We do suggest that you give the therapist at least 3 sessions before requesting a change. FEE POLICY

Every therapist may have a different way for you to contact them. In the initial session your assigned therapist will share their preferred contact information.

You may cancel your session up to 24 hours in advance of your scheduled session. To cancel, contact your assigned therapist and let them know you need to cancel. The fee policy describes in detail the policy for canceling sessions.

The timeframe for treatment varies with each individual case. Each treatment plan is personalized and is reviewed and reassessed every 6 months.

Our goal is to manage mental health symptoms as naturally as possible. However, we do understand that sometimes medication is needed to supplement the natural remedies. If the client is open to medication, we will provide referrals to psychiatrists in the area as Healing Steps does not prescribe or monitor medication.

Yes and No. If you have commercial insurance and wish to not submit claims to the insurance company, you will need to sign an Insurance Waiver form. However, if you have a Medicaid or Medicare plan, you are not allowed to waive your insurance with Healing Steps as we are a Medicaid and Medicare site, and it is in our contract with the state that we accept this insurance for all clients who have these plans.

Yes, it is a requirement from the insurance companies that a diagnosis be submitted for all claims. However, this diagnosis is for reimbursement purposes only and is confidential.